14-day returns

You have 14 days from delivery to return a part for a refund. Tell us first — email Jacobe@tracontechnology.com or call (512) 900-1525 with your order reference and the part number, and we will issue a return authorisation.

How returns are shipped

Returns come back by mail or courier, and the return shipping is paid by the buyer. Send the part in its original packaging, with any caddies, rails, brackets or cables it came with.

Condition

Parts must come back in the condition they were sent. Physical damage, missing components, removed labels or serial numbers that do not match the ones we shipped mean we cannot refund the item.

Faulty or wrong parts

If a part arrives dead or we shipped the wrong item, that is on us: tell us within 14 days and we cover the return shipping and send a replacement or a full refund.

Warranty

Every part is tested before dispatch and carries a warranty against failure in normal use. Warranty claims after the 14-day return window are handled as a repair or replacement — contact us with the order reference and we will confirm the terms for that part.

Refunds

Once the part is back and checked, refunds go to the original payment method. Card refunds usually clear within 5–10 business days, depending on your bank.